Privacy Policy

Privacy Policy

Introduction

Welcome to https://ai-restaurant-benchmarking-software.livebursts.com (hereafter referred to as “the Site” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our main website at https://ai-restaurant-benchmarking-software.livebursts.com.
  2. All associated mobile and desktop applications.
  3. Online services and tools offered through these platforms.
  4. Any other digital resources or products we may provide in the future.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy practices, governed by their respective privacy policies.

Processing Activities

This policy outlines our data processing activities when:

  1. You utilize our applications and services as an authorized user.
  2. You visit any of our websites that reference this Privacy Policy.
  3. We communicate with you via email, phone calls, or text messages (SMS), including newsletters and promotional content.

Personal Data Collection

We gather various types of personal data to enhance your experience and provide personalized services. The categories of information we collect include:

  1. Account Information: Details required to set up and manage your user account on our platforms.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or creditworthiness (if applicable) used for subscription plans or premium services.
  4. Purchase Information: Items you have purchased from us, including quantities, dates, and transaction amounts.
  5. Mobile Device Identifiers: Unique device identifiers, operating system information, and mobile network data collected through our apps.
  6. Location Data: Geographic location data provided when using our services on a mobile device.
  7. Feedback: Comments, reviews, and ratings you share with us to improve our products and services.
  8. Social Media Information: If you choose to log in or interact with our content via social media platforms, we may collect data from those accounts (with your consent).
  9. Product Information: Details about the products you view, search for, or purchase on our website, including preferences and usage patterns.

We obtain this data through various means: user input forms, account settings, direct interactions with our support team, automated tracking technologies (like cookies), and third-party service providers.

Cookies

We employ cookies to enhance your experience while using our website and applications. Cookies are small text files stored on your browser that serve different purposes:

  1. Strictly Necessary: These ensure core functionalities of our platforms, such as allowing you to log in or maintain a session.
  2. Preferences: They remember settings you’ve chosen to personalize your experience (e.g., language preferences).
  3. Analytics: Used by our analytics tools to collect information about how visitors use our sites and apps, helping us improve performance.

Users can manage their cookie choices through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Once those purposes have been met or if you request deletion, we securely erase or anonymize your data. Here’s a breakdown:

  1. Account-related Data: Retained until your account is deactivated or closed.
  2. Payment Information: Stored securely for as long as needed to process transactions and prevent fraud, in accordance with payment card industry standards.
  3. Analytics and Research: Aggregated data may be retained indefinitely for internal analytics purposes but will not include personally identifiable information.
  4. Legal Compliance: We may need to keep certain data for legal obligations or pending investigations.

Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Ability to correct inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Right to request the deletion of your personal data in certain circumstances.
  4. Restriction: Request to restrict processing of your data for specific purposes.
  5. Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  6. Objection: Ability to object to the processing of your data for direct marketing or other purposes.
  7. Non-Discrimination: Protection from decisions based solely on automated processing.
  8. Data Portability (to another controller): Right to transfer control of your personal data to another service provider.

To exercise these rights, please contact our Data Privacy Team at [email protected]. We will respond to your request as soon as possible and within the timeframes prescribed by applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page with an updated revision date. Your continued use of our services after such changes constitute your acceptance of the revised policy.

Contact Information

For any questions, comments, or requests regarding this Privacy Policy or our data practices:

  • Email: [email protected]
  • Mailing Address: Data Privacy Department, AI Restaurant Benchmarking Software, [Your Address], [City, State, ZIP Code]

We are committed to handling your personal information responsibly and transparently. Thank you for choosing our services.